A remote usability testing was conducted using a high-fidelity prototype design on Figma. The reason for this test was to examine the flow of design, ease of navigation, and the extent to which design reflects the values of the brand. This test also tries to view and understand users' pain points, goals, and recommendations to solve how charity: water looks up donations while sending their donors a thank you note.
The test was conducted with five participants via remote video calls. The Otter AI application was used to transcribe the dialogue live to pick out keywords used to analyze and compare with other participants.
Usability Test Observation Sheet
This feedback made it easy to identify commonalities and made it possible to implement some improvements. Each participant was given were given a few tasks to complete.
Task 1 Desktop: Find a project and its details in Brazil
Task 1 Mobile: Find a project and its details in Brazil
Task 2 Desktop: Amount difference between expense and donation in the current month
Task 2 Mobile: Amount difference between expense and donation in the current month
Task 3 Desktop: Send a thank-you note to Stephanie Mills for her donation
Task 3 Mobile: Send a thank-you note to Stephanie Mills for her donation
Task 4 Desktop: Filter by Private Donors
Task 4 Mobile: Filter by Private Donors
Overall Findings from the Usability Testing