Problem

charity: water is global nonprofit funding thousands of water projects and serving millions of people with many donors and volunteers. charity: water needs an easy way to view this kind of data at a glance.

Background

Since 2006, charity: water has been helping bring clean and safe water to people in developing countries. Their ultimate goal is to end the global water crisis. charity: water has helped fund over 79,000 water projects, served clean water to over 13 million people, and funded water projects for 29 countries.

Research Goal

Design a responsive dashboard that allows charity: water to easily track the below on a global scale:

• Donations: Search for a donor to contact them with a thank-you note.
• Donations: Check how much money has been donated with filters.

Research Objectives

• Understand data management competitors (set-ups, gaps, pros, and cons).
• Understand the nonprofit domain (operations and transparency).
• Understand users' considerations in what key insights they prioritize.

Research Questions

• At what point does your company start to consider (motivations) a dashboard for their operations?
• What is a positive experience when needed to quickly look for data at a glance?
• What is a negative experience when needed to quickly look for data at a glance?
• What is the users' current methodology of looking at (raw) data (like donations, money, a list of people, etc)?
• What setup is used (if they have one) does the user have as their dashboard, and if they don't have one; would they consider it?

Methodology

• Primary: Interviews (gain users' perception and experience).