<aside> 🚀 We are a fully-remote, asynchronous, international company. Our successful operation requires comprehensive and trustworthy knowledge, stored in a way that is easy to find and use.

</aside>

Having a culture of documentation means that we work together to capture, transmit, and maintain this knowledge for all. We all have a stake in the ongoing care and feeding of our collective memory space.

• We want it to be useful, tidy, and current.
• If there are errors, we fix them.
• If something important is missing, we add it quickly.
• Don’t forget that we operate asynchronously 😉
• The person you were going to ask might be asleep when you need an answer.
• Maintaining solid documentation eliminates blockers like this 👆
• This is what allows us to function without the confines of a physical office or rigid work hours ❣️

What is documentation?

<aside> 📎 Documentation refers to anything written down in a place that other people can read, learn from, and further build upon. Also known as writing stuff down.

</aside>

When do I need to document?

<aside> 📢 Documentation is maintained by departments or individuals as needed, with some knowledge bases managed by large teams. Team leaders or project managers will determine custodial relationships as needed.

</aside>

What does “single source of truth” (SSoT) mean?

<aside> 🔑 There are many places to store documentation (Google, Notion, Zendesk, Remote platform, etc). **Single Source of Truth or SSoT refers to the designation of one system as the primary location for our data. In our case, the Single Source of Truth is our Notion workspace.

• We selected Notion for several reasons:

Please note that though other software may offer the same features, we’ve settled on Notion as the SSoT for documentation.

</aside>

Who owns documentation?

<aside> 🔒 Page owners ensure content is accurate and part of the current workflow (verification). Most pages in Notion will have an owner listed within the wiki header of the page.

Otherwise:

1. Documentation is ultimately owned by the Department/SMEs where it resides. Page owners may be assigned/reassigned over time.
2. Notion page Owners will receive a message when/if a page goes out of Verification.
3. Those empowered to edit may edit.
4. If you are not empowered to edit, but find an error/omission, let the owners know and they will fix. </aside>

<aside> 👉 Next, learn about how to 2. How to Create and Manage Good Documentation

</aside>

Culture of Documentation - Why and How?

1. Why Good Documentation is Important

2. How to Create and Manage Good Documentation

3. Communication Tools at Remote

4. Communication Standards at Remote